VIP Client Operations Manager 券商VIP客户运营

Description

About us Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com. Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions. We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget! What you'll do Deeply analyze the pain points and needs of VIP users, improve the VIP services and rights of the platform, and improve the retention and activity of major customers through effective operation strategies. Combining important businesses such as spot trading, contracts, wealth management, and US stock tokens, we can output effective strategies for VIPs, increase their user base and product penetration. Work closely with the product team, business team, Customer Manager (RM), and regional marketing team to integrate resources and develop and implement effective VIP growth strategies. Based on Data Analysis and growth needs, optimize VIP layering and lifecycle management system to improve business target effectiveness. Monito

Responsibilities

• Deeply analyze the pain points and needs of VIP users, improve the VIP services and rights of the platform, and improve the retention and activity of major customers through effective operation strategies.
• Combining important businesses such as spot trading, contracts, wealth management, and US stock tokens, we can output effective strategies for VIPs, increase their user base and product penetration.
• Work closely with the product team, business team, Customer Manager (RM), and regional marketing team to integrate resources and develop and implement effective VIP growth strategies.
• Based on Data Analysis and growth needs, optimize VIP layering and lifecycle management system to improve business target effectiveness.
• Monitor market trends and competitor dynamics, adjust operational strategies in a timely manner, and maintain a leading competitive advantage.
• Plan and organize marketing activities for VIP customers, improve customer participation and active level through content operation, marketing activities, etc., and promote the deepening of Customer relationship.

Requirements

• Language proficiency: Proficient in Chinese and English, able to communicate fluently in writing and speaking.
• Work experience: More than 2 years of user operation related work experience, with experience in large customer operations preferred.
• Industry experience: Experience in the digital currency industry or traditional financial industry is preferred.
• Professional Ability: Strong business thinking and resource integration ability, excellent XFN communication and collaboration ability; Excellent business thinking, logical analysis and systematic planning ability, sensitive to data, able to quickly identify market dynamics and customer demand changes.