VIP Operations Manager

Description

About us Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com. Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions. We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget! What You’ll Do  Responsible for the operation and maintenance of VIP users and high-value users on the platform, improving Customer Satisfaction Score and long-term retention. Provide users with timely and professional service and support. Continuously track VIP users' trading behavior, active level, and asset situation, develop targeted operational strategies, and improve trading volume and platform active level. Work closely with BD, marketing, product and customer service teams to provide VIP users with customised campaigns, benefits and service solutions. Explore potential high-value users, promote VIP user upgrades and guide conversions. Collect VIP user feedback, output user insights, promote, optimize products and improve us