Merchant Operations Manager

Description

About us Bitget is the world's largest Universal Exchange (UEX), serving over 125 million users and offering access to over 2M crypto tokens, 100+ tokenized stocks, ETFs, commodities, FX, and precious metals such as gold. The ecosystem is committed to helping users trade smarter with its AI agent, which co-pilots trade execution. Bitget is driving crypto adoption through strategic partnerships with LALIGA and MotoGP™. Aligned with its global impact strategy, Bitget has joined hands with UNICEF to support blockchain education for 1.1 million people by 2027. Bitget currently leads in the tokenized TradFi market, providing the industry's lowest fees and highest liquidity across 150 regions worldwide. What you'll do Own the merchant management operations — design and optimize merchant business systems, operational mechanisms, and growth strategies from scratch Plan and execute merchant-facing campaigns, identify business expansion opportunities, and drive sustainable growth through structured operation plans Set and track operational goals across different scenarios and markets, boost merchant community engagement through data-driven, fine-grained management Work cross-functionally with product, risk, growth, and regional teams to remove blockers and hit operational targets Stay close to business trends and industry dynamics, turn insights into actionable product improvement suggestions What you'll need Bachelor's degree or above; bilingual in English and Chinese Solid exp

Responsibilities

• Own the merchant management operations — design and optimize merchant business systems, operational mechanisms, and growth strategies from scratch
• Plan and execute merchant-facing campaigns, identify business expansion opportunities, and drive sustainable growth through structured operation plans
• Set and track operational goals across different scenarios and markets, boost merchant community engagement through data-driven, fine-grained management
• Work cross-functionally with product, risk, growth, and regional teams to remove blockers and hit operational targets
• Stay close to business trends and industry dynamics, turn insights into actionable product improvement suggestions

Requirements

• Bachelor's degree or above; bilingual in English and Chinese
• Solid experience in event planning and merchant relationship management — ran community operations or business operation projects before
• Sharp logic, data-sensitive, and a fast learner who picks up new tools and frameworks quickly
• Team-first mindset with strong communication and coordination skills — you get things done through people, not around them