C2C Product Operations Manager

Description

About us Bitget is the world's largest Universal Exchange (UEX), serving over 125 million users and offering access to over 2M crypto tokens, 100+ tokenized stocks, ETFs, commodities, FX, and precious metals such as gold. The ecosystem is committed to helping users trade smarter with its AI agent, which co-pilots trade execution. Bitget is driving crypto adoption through strategic partnerships with LALIGA and MotoGP™. Aligned with its global impact strategy, Bitget has joined hands with UNICEF to support blockchain education for 1.1 million people by 2027. Bitget currently leads in the tokenized TradFi market, providing the industry's lowest fees and highest liquidity across 150 regions worldwide. What You'll Do: Design and optimize merchant onboarding, tiering, and incentive structures to maintain liquidity depth and competitive spreads Drive product improvements by collaborating with Product and Engineering on transaction workflows, dispute resolution, and regional user experience provide structured feedback on product gaps, user pain points, and regional behavioral differences Conduct in-depth data analysis and anomaly detection to identify growth bottlenecks and risk patterns Improve end-to-end operational efficiency, including order flow, payment processing, and dispute handling What You’ll need: 5+ years in platform operations; crypto / Web3 experience strongly preferred； 2-3 years of hands-on C2C operations experience Strong analytical skills with a data-driven ap