Key Account Manager

Description

About us Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com. Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions. We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget! What you'll do Deep Client Relationship Management & Value Enhancement Maintain strong relationships with key (top-tier) clients, provide 1-on-1 professional support, deeply explore client needs, and continuously identify new collaboration opportunities based on existing partnerships to expand cooperation scope and increase client trading share. SME Client Maintenance Manage and maintain all Telegram groups daily, and handle clients’ business and technical issues on a routine basis. Account Management Set up and maintain client accounts, including fee rates, rate limits, VIP channels, etc. Client Inquiries Handle daily client inquiries, including account issues, trading data queries, product consultations, and platform event inquiries

Responsibilities

• Deep Client Relationship Management & Value Enhancement
• Maintain strong relationships with key (top-tier) clients, provide 1-on-1 professional support, deeply explore client needs, and continuously identify new collaboration opportunities based on existing partnerships to expand cooperation scope and increase client trading share.
• SME Client Maintenance
• Manage and maintain all Telegram groups daily, and handle clients’ business and technical issues on a routine basis.
• Account Management
• Set up and maintain client accounts, including fee rates, rate limits, VIP channels, etc.
• Client Inquiries
• Handle daily client inquiries, including account issues, trading data queries, product consultations, and platform event inquiries, while keeping clients updated with the platform’s event calendar.

Requirements

• Proficiency in both Chinese and English, with strong written and verbal communication skills.
• Familiarity with the needs of institutional clients on trading platforms/exchanges.
• Strong customer service mindset, problem-solving skills, and communication abilities; capable of delivering both emotional value and business value, and quickly identifying and meeting client needs.
• Basic understanding of finance, trading, or related fields, with the ability to provide professional advice and support to clients.
• Candidates with a technical background or experience using exchange APIs are preferred.
• Strong team spirit, able to collaborate closely with team members to solve client issues.
• Excellent communication skills, able to build effective communication channels with clients from diverse backgrounds and ensure accurate information delivery.
• Bachelor’s degree or above (any major), with preference given to backgrounds in finance, computer science, or related fields.